Returns & Exchanges

At Upway, we want you to be fully satisfied with your gear, which is why we offer a 30-day hassle-free return policy on all unworn sports apparel and equipment. Whether the fit isn't right or you've changed your mind, we are here to help you get back to your peak performance.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.

4

Drop Off and Track

Hand over your package to any authorized carrier drop-off location and keep your tracking number to monitor the status of your refund.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing